Our role in your privacy

(“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or submit your information through our contact forms.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

You can cancel the SMS service at any time by texting STOP to . After you send the SMS message “STOP” to us, we will send you a confirmation message that you have been unsubscribed. After this, you will no longer receive SMS messages from us.

uses SMS messaging to send service-related notifications to customers who have explicitly opted in. Messages may include scheduling confirmations, appointment reminders, service updates, and other communications related to a customer’s request. Consent is collected through compliant opt-in methods, such as website forms or other approved channels. Recipients may opt out of SMS communications at any time by replying STOP.

If you want to join again, simply sign up as you did the first time and we will begin sending SMS messages to you again.

If you are experiencing issues with the messaging program, reply with the keyword HELP for more assistance, or contact us directly at .

Carriers are not liable for delayed or undelivered messages.

Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies. For questions about your text or data plan, please contact your wireless provider.

If you have questions regarding privacy, please review this Privacy Policy.

Types of data we collect

We may collect your name, email address, phone number, address, messages, service details, and any information provided through contact forms, quote requests, scheduling forms, or other communication channels.

We may collect contact details such as your name, email address, phone number, and postal address.

We may collect information that can be used to identify you, such as your name, email address, phone number, postal address, messages, and any information provided in contact forms. We collect this information when you fill out a contact form, request a quote, schedule a service, or contact us directly.

We may collect website usage data, including URL clickstreams, pages viewed, page response times, download errors, time spent on pages, interactions with our website, and other actions taken while browsing our site.

SMS Program Data may include your mobile phone number, opt-in/consent status, consent method and timestamp, opt-in source, limited message metadata, opt-out or HELP requests, and enrollment history. We do not sell or share this mobile information for marketing purposes.

We do not intentionally collect sensitive data such as racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, health data, sexual orientation, or criminal offense information.

Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us and we will delete it.

How and why we use your data

Data protection principles mean that we only use your data for certain reasons and where we have a proper basis to do so. Below are the reasons we may process your data.

To respond to inquiries and provide requested services

We use your contact details to answer questions, provide quotes, schedule appointments, and deliver the cleaning services you requested.

Legal Basis: Legitimate Interests

To send service updates, reminders, and SMS messages if you opt in

If you opt in, we may send appointment reminders, service alerts, estimate confirmations, schedule updates, and other service-related messages related to . You may opt out anytime by replying STOP.

Legal Basis: Consent

To schedule and confirm appointments

We collect your name, phone number, email, address, and service details to schedule estimates, visits, cleaning appointments, and other requested services.

Legal Basis: Legitimate Interests

To improve our website, marketing campaigns, and customer experience

We analyze website usage data to improve performance, navigation, communication, and user experience.

Legal Basis: Legitimate Interests

To process your requests and inquiries

We use your information to fulfill your requests and respond to your questions and inquiries.

Legal Basis: Legitimate Interests

To send marketing and promotional materials with your consent

We may send updates about services, seasonal offers, or special promotions with your permission.

Legal Basis: Consent

To personalize your experience on our site

We may tailor content or experience based on your preferences and interactions with our website.

Legal Basis: Legitimate Interests

To comply with legal and regulatory obligations

We may use information as needed to meet legal requirements for communication, recordkeeping, compliance, and service operations.

Legal Basis: Legal Obligation

SMS & Email Communication

We may contact you through SMS or email to provide updates, appointment reminders, service notifications, and information related to our services. By submitting your information or checking the consent box on our forms, you agree to receive communications from .

SMS & Email Communication ()

We may contact you via SMS or email for appointment reminders, service updates, important account notices, and occasional promotions related to .

Program Name:

Program Overview: Messages may include appointment confirmations, schedule changes, service notices, and promotions related to . Consent is not a condition of purchase.

How You Opt In: You may opt in by submitting your phone number on our forms and checking the consent box, replying to an opt-in keyword, or providing written consent during onboarding.

Frequency: Message frequency varies.

Fees: Message and data rates may apply from your carrier.

Opt-Out: Reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to end SMS from . You’ll receive one confirmation message and no further SMS unless you re-opt in.

Help: Reply HELP or INFO for assistance or contact us at .

Carrier Liability: Carriers are not liable for delayed or undelivered messages.

Rejoining: To resume SMS after opting out, submit your number and consent again through our sign-up form or the original method.

Quiet Hours: Where required by law or carrier policy, we avoid sending marketing messages during restricted hours based on your local time.

No Third-Party Sharing of Mobile Data: Mobile information, including text-messaging originator opt-in data and consent, will not be shared with third parties or affiliates for marketing or promotional purposes.

See our Terms & Conditions and this Privacy Policy for full details.

Your Choices

We use your contact information to confirm appointments, service details, or schedule changes related to your requests.

With your consent, we may send occasional marketing or promotional messages to keep you informed about new offers, updates, or company news.

You can opt out of SMS by replying “STOP” or unsubscribe from emails through the provided link. You can also contact us directly to manage your communication preferences.

You are always in control of how we communicate with you.

You can choose not to provide personal information, though this may limit our ability to respond to inquiries or provide services.

Even if you opt out of marketing messages, we may still send non-promotional messages, such as appointment confirmations, billing information, service updates, or policy changes.

Your Rights

You can exercise your rights by sending us an email or contacting us directly.

You may request information about the categories of data we process, the purposes of data processing, the categories of third parties to whom data may be disclosed, how long data will be stored, and your other rights regarding our use of your data.

We will respond to your request within a reasonable time, unless doing so would adversely affect the rights and freedoms of another person, such as confidentiality or intellectual property rights. We will let you know if we cannot meet your request for that reason.

You may also request that we correct, update, or delete your personal information, subject to legal, contractual, and operational requirements.

How secure is the data we collect?

We have physical, electronic, and managerial procedures to safeguard and secure the information we collect.

Please remember that you provide personal data at your own risk. No data transmission or storage system can be guaranteed to be 100% secure.

If you believe your privacy has been breached, please contact us immediately at .

Where do we store the data?

We store personal data on secure servers provided by our hosting partners, primarily located in the United States. Personal data may also be processed by authorized team members and trusted service providers who help us operate our website, scheduling, communication, and service systems.

By submitting your personal data, you consent to its storage and processing as described in this Privacy Policy. If your information is transferred or stored outside your state or country, we will take reasonable steps to ensure that your privacy rights remain protected.

How long do we store your data?

We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining records, resolving disputes, and complying with legal obligations.

SMS Data Retention

We keep SMS consent records and minimal messaging metadata for compliance purposes, then delete or anonymize them unless a longer period is required by law or needed to resolve disputes.

Third parties who process your data

Home service businesses like ours sometimes rely on trusted third-party providers to help us operate efficiently. These may include companies that host our website, send SMS reminders, process payments, manage scheduling, or provide customer communication tools.

We only work with reputable service providers who follow strong privacy and security practices.

When we use these services, it may be necessary to share limited personal data with them so they can perform the tasks we require, such as sending appointment reminders, managing customer communications, or securely processing payments.

We only share your information when necessary and in accordance with the safeguards described in this Privacy Policy.

If personal data is transferred or processed by a third-party provider, we require appropriate security measures. Any data transfers are handled responsibly and generally involve only the information needed to deliver the service.

Cookies & Tracking Technologies

When you interact with our website, we and certain third-party tools may use cookies or similar technologies. These may include session cookies, which delete when you leave our website, or persistent cookies, which help us recognize you when you return.

We use cookies and similar technologies to improve your browsing experience, analyze site traffic, and measure the effectiveness of our marketing.

You can control or delete cookies through your browser settings. However, disabling cookies may affect the functionality of certain website features.

How can I block cookies?

You can block cookies by activating a browser setting that allows you to refuse cookies. You can also delete cookies through your browser settings.

If you use your browser settings to disable, reject, or block cookies, certain parts of our website may not function fully.

Please note that where third parties use cookies, we may not have control over how those third parties use cookies.

We may use third-party tools such as Google Analytics to understand how visitors use our website and Meta Pixel to measure ad performance and retarget users.

These third parties may collect data in accordance with their own privacy policies.

Information Sharing

We do not sell, rent, or trade your personal information.

We may share limited data only when necessary to provide our services, comply with legal obligations, protect our rights, protect users, or maintain business integrity.

All third-party partners are required to handle your data securely and use it only for the purpose of providing their services to us.

We do not sell, rent, or trade your personal information. Mobile information collected for SMS, including originator numbers, opt-in data, and consent, is not shared with third parties or affiliates for marketing or promotional purposes.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. Updates will be posted on this page with a revised effective date.

Continued use of our website after updates means you accept the revised policy.

Contact Us

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